Refund policy

When you first subscribe to a paid plan or purchase an add-on, you have 7 calendar days from the date of that charge to request a full refund — no questions asked. After 7 days the charge is final. This window applies once per purchase event; it does not reset on renewal.

Recurring subscription charges (monthly or annual renewals) are non-refundable. If you no longer wish to be charged, cancel before the next billing date. Cancellation is immediate and one-click via Settings → Billing. After cancellation you retain access through the end of the billing period you already paid for.

If a billing error, platform outage, or technical defect prevents you from using what you paid for, contact support and we will refund or credit your account as appropriate, regardless of the 7-day window. We treat these as issues on our side and resolve them case-by-case.

The following do not qualify for a refund under any circumstance:

• Failing or not sitting for the Series 65 exam (the product is exam-prep material, not a pass guarantee)
• Dissatisfaction with content, scoring, or platform features after the 7-day window
• Renewal charges for billing periods that have already begun
• Downgrading to a lower tier mid-cycle (access continues at the current tier through the end of the period)

Email support@alanglobalintelligence.com with the email address on your account and a brief description of the charge. We process eligible refunds within 10 business days. To cancel a subscription without requesting a refund, use Settings → Billing.

Questions about this policy: support@alanglobalintelligence.com.